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We are proud to use
for shipping our products around the world!
SHIPPING INFO
The Crawfish Town USA® Gift Shop offers UPS delivery from Breaux
Bridge,
Louisiana to the Contiguous United States, Alaska, and Hawaii.
We strongly recommend you send your package to a business address to
insure delivery. Sending your package to a commercial address will also
guarantee a speedy arrival.
We require that someone be at his or her home or office to receive and
sign for shipment.
If someone is not there to receive the package causing it to not be
delivered on time, we will not refund the cost of the product or the
shipping charge.
Sorry, No C.O.D. orders accepted.
We ship Monday thru Thursday only. Orders placed on Friday, Saturday, or
Sunday will be shipped on Monday. No Saturday or
Sunday deliveries allowed. All orders placed after 12:00 P.M. Central
Standard time will be shipped the following shipping day.
All perishable packages are shipped using Overnight service unless
otherwise indicated.
All perishable products are shipped Frozen and packed in a special
insulated box to ensure the freshness upon their arrival.
If you have questions regarding our shipping methods or policy, please
email us using our Gift Shop contact us form. We’ll get back to you within 24
hours.
SHIPPING RATES
Our shopping cart will calculate shipping charges for you. If
you are ordering Perishable items you must use overnight shipping.
There is a $5.00 handling fee for all orders in the Contiguous
United States.
Orders to Alaska and Hawaii incur a $15.00 handling fee.
PERISHABLE FOODS
When ordering fresh foods, your total perishable order must be
a minimum of 10 pounds (any combination of fresh foods). We use plenty
of ice and a insulated box - a packaging combination that will insure
your products arrive frozen and in excellent condition.
We encourage perishable orders to be delivered to a business or commercial
address. Crawfish Town USA is not responsible or liable for deliveries
where the customer is not available to receive the order. All perishable
orders are final. If someone is not there to receive the package causing
it to not be delivered on time, we will not refund the cost of the
product or the shipping charge.
NON-PERISHABLE ITEMS
There is no minimum weight amount required for non-perishable items. The
website uses a "Live Rate" shipping calculator to calculate shipping based upon
the respective carriers (UPS) actual rates.
There is a $5.00 handling fee for all orders in the Contiguous
United States.
Orders to Alaska and Hawaii incur a $15.00 handling fee.
EMAIL NOTIFICATION
After you shop and checkout, you will receive an email
notification stating that your order is "Being Processed". We will then
proceed to pick and pack your order for shipment.
After your order has been shipped, you will receive an email notification
stating that your order is "Shipped". Be ready for your order to arrive
within the time frame of the shipping service level you choose.
You can check the status of your order at any time by checking the
Order Status Page
and entering your OrderID and Order Password.
TRACKING YOUR ORDER
All "Shipped" email notifications include a clickable carrier
tracking number for your convenience. You can also check the status of your order at any time by checking
the
Order Status Page
and entering your OrderID and Order Password.
INTERNATIONAL ORDERS
At this time, our shopping cart does not accept International
orders. We ship to the Contiguous United States, Alaska and Hawaii Only.
BACK-ORDERS
Sometimes Crawfish Town USA® Gift Shop Items are on Backorder,
it is rare and temporary. All product ordering pages have a live product status
indicator. If the indicator says Back Ordered that particular item is
currently on backorder.
If any item in your order is backordered your entire order will be held
until we can ship the entire order. All orders with currently
backordered items in them are usually filled and shipped within 3-4
business days. You will receive an email confirmation the day your
entire order is shipped.
Return Policy:
Satisfying our customers is a business philosophy that we respect,
practice, and emphasize in our business.
If you are not happy with your order, you may return it within 5 days
for a full refund. This means returning unopened or unused items. Unless
the return is due to an error made by Crawfish Town USA®, we cannot
refund Shipping Charges. Due to our quality assurance shipping
procedures, we guarantee that all items shipped are in good quality
condition. Crawfish Town USA® will not accept returns or exchanges on
any items that have been opened or where the tamper evident seal has
been broken. A 15 % Restocking Fee will accessed on all returned orders
pending condition of the item returned. To return a
Crawfish Town USA® Gift Shop item,
you'll need to request a Return Merchandise Authorization (RMA)
number. This can be done by contacting our service department via email, by telephone
or Use our
online form to request an RMA. NO
returns of any type will be accepted without an RMA. Include
your packing slip with the return authorization number and simply pack
your items in the same packaging it was shipped in and return it to:
Crawfish Town USA
2815 Grand Point Hwy
Breaux Bridge La, 70517
PLEASE NOTE: You are responsible for the return shipping costs if
you are asking for a refund and are returning unopened or unused
product. A 15 % Restocking Fee will accessed on all returned orders
pending condition of the item returned unless it is the fault of
Crawfish Town USA® for the wrong item shipped to you. Allow 15 days from
the time you return your package for a full refund to your credit card
or exchange of goods. We will notify you via email as soon as the refund
or exchange is completed.
Damaged or Unusable Items:
Crawfish Town USA® takes every extra precaution in packaging your
purchase to ensure it arrives undamaged. All jars and glass items are
wrapped in air-bubble or foam cushioning followed by the use of
anti-static, polystyrene peanut shaped loose fill to eliminate movement
of contents during shipment. In the event that you receive damaged
product, please contact us via email, by telephone or
Use our
online form to request an RMA
within 5 business days of receiving your package. In the event you
receive damaged food items, we will ship you an identical replacement at
no charge pending a claim with the the common carrier. If you should
have a package that contents are damaged you must call the original
carrier (UPS) to report that your package has been damaged. A
claim must be made in order for Crawfish Town USA® to send a
replacement. Please retain all packaging material for our freight
carrier’s collection. See return procedures below for further
instructions.
Need to Return a product
To return a Crawfish Town USA®
Gift Shop item,
you'll need to request a Return Merchandise Authorization (RMA)
number. This can be done by contacting our service department via email or by telephone. NO
returns of any type will be accepted without an RMA.
To request an RMA:
By phone: 337-667-6148 By Fax 337-667-6745
Monday - Friday: 8 a.m. - 9 p.m. CT
Saturday: 9 a.m. - 5 p.m. CT
By e-mail:
or Use our
online form to request an RMA
We'll need the following information to authorize your return:
- Customer name
- Invoice number
- Item serial number(s)
- Nature of the problem
In general,
we accept
returns on merchandise that get damaged during shipping. It is your
responsibility to inspect the entire contents of your package before
signing the bill of lading. If any items in your shipment are
damaged refuse delivery on the entire package, credit will be issued
toward one of the following:
- FUTURE PRODUCT
PURCHASES
- A FULL CASH
REFUND
- For items returns not due to
damage or error, ORIGINAL SHIPPING
CHARGES ARE NOT REFUNDED ON RETURNED ITEMS.
Customers are responsible for all shipping charges back to
us on
returned items, and we will
pay the shipping charges on the replacement or exchange item(s)
going back.
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Privacy Policy
This confirms that CRAWFISH TOWN USA, INC., the parent company of Crawfish-Town.com,
CrawfishTownUSA.com &
CrawfishTown.com keeps an up to date and strictly enforced Privacy
Policy. This privacy statement discloses the privacy practices for http://www.crawfishtownusa.com, http://www.crawfish-town.com,
& http://www.crawfishtown.com.
Because this web site wants to demonstrate its commitment to your privacy, it has agreed to disclose its information practices and have its privacy practices made public and published on the internet. This web site has agreed to notify you of:
1. What personally identifiable information of yours or third party personally identification is collected from you through the web site
2. The organization collecting the information
3. How the information is used
4. With whom the information may be shared
5. What choices are available to you regarding collection, use and distribution of the information
6. The kind of security procedures that are in place to protect the loss, misuse or alteration of information under Crawfish-Town.com's control.
7. How you can correct any inaccuracies in the information.
If you feel that this company is not abiding by its posted privacy policy, you should first contact our security/privacy department by sending e-mail to
or fax 337-667-6745. If you do not receive
acknowledgment of your inquiry or your inquiry has not been satisfactorily
addressed, you should then contact the better business bureau at
http://www.bbb.org.
Our Location
CRAWFISH TOWN USA, INC.
2815 GRANDPOINT HWY (Driving Directions)
BREAUX BRIDGE, LA 70517 USA
PHONE: 337-667-6148
FAX: 337-667-6745
EMAIL:
Proprietors: John & Wendy Hebert
Daytime Managers:
Nighttime Managers:
Webmaster:
OPEN 7 DAYS
SUNDAY THRU THURSDAY 10A.M. -10P.M.
FRIDAY & SATURDAY 10A.M. - 11P.M.
LoUiSiAna's Cajun Restaurant
since 1986
Ordering and Payment Information
Before purchase, use, and/or consumption of our products you are required to
read and understand our food safety information;
our shipping policy, our guarantee,
return policy, and
privacy
policy as posted on this page.
Visa, MasterCard, Discover, American Express, and E-Check, accepted securely
online by Authorize.Net & PayPal.com.
Visa, MasterCard, Discover, American Express, and E-Check are
taken securely online in our shopping cart and processed thru our private
payment gateway at Authorize.Net. You do not need an account with Authorize.Net
to use the payment gateway, our secure shopping cart will handle all aspects of
the payment process for you.
You do not need to have a PayPal account to make purchases thru the PayPal
payment gateway, If you
already have a PayPal account use the email address associated with that account
when you place your order.
When you purchase products our Secure Shopping cart system will give you the
option to pay with PayPal, selecting this option will display a link that
directs you to PayPal.com to enter your payment information and complete the
ordering process.
Prices Subject to
change without notice
Caution: Food items to-go should be eaten promptly or stored at
proper food temperature. If items are not eaten upon pick-up please refrigerate
as soon as possible. There may be small bones or shells in some seafood or
shellfish. Certain individuals may be allergic to specific types of food, or
ingredients used in food items. We are not responsible for an individual's
allergic reaction to our food or ingredients in food items.
Please alert your server of any food allergies prior to ordering.
Information Collection and Use
Crawfish-Town.com is the sole owner of the information collected on this site.
We will not sell, share, or rent this information to others in ways different
from what is disclosed in this statement. Crawfish-Town.com collects
information from our users at several different points on our website.
Registration
In order to use special features of this website, a user must first complete the registration form.
During registration a user is required to give their contact information (such
as name and email address). This information is used to contact the user about
the services on our site for which they have expressed interest. It is optional
for the user to provide demographic information (such as income level and
gender), and unique identifiers (such as social security number), but encouraged
so we can provide a more personalized experience on our site.
Order
We request information from the user on our order form. Here a user must provide
contact information (like name and shipping address) and financial information
(like credit card number, expiration date). This information is used for billing
purposes and to fill customer’s orders. If we have trouble processing an order,
this contact information is used to get in touch with the user.
Cookies
A cookie is a piece of data stored on the user’s hard drive containing
information about the user. Usage of a cookie is in no way linked to any
personally identifiable information while on our site. Once the user closes
their browser, the cookie simply terminates. For instance, by setting a cookie
on our site, the user would not have to log in a password more than once,
thereby saving time while on our site. If a user rejects the cookie, they may
still use our site. The only drawback to this is that the user will be limited
in some areas of our site. For example, the user will not be able to participate
in any of our Sweepstakes, Contests or monthly Drawings that take place. Cookies
can also enable us to track and target the interests of our users to enhance the
experience on our site.
Some of our business partners use cookies on our site (for example,
advertisers). However, we have no access to or control over these cookies.
Log Files
We use IP addresses to analyze trends, administer the site, track user’s
movement, and gather broad demographic information for aggregate use. IP
addresses are not linked to personally identifiable information.
Sharing
We will share aggregated demographic information with our partners and
advertisers. This is not linked to any personal information that can identify
any individual person.
We use an outside shipping company to ship orders, and a credit card processing
company to bill users for goods and services. These companies do not retain,
share, store or use personally identifiable information for any secondary
purposes.
We partner with another party to provide specific services. When the user signs
up for these services, we will share names, or other contact information that is
necessary for the third party to provide these services.
These parties are not allowed to use personally identifiable information except
for the purpose of providing these services.
Links
This web site contains links to other sites. Please be aware that we,
Crawfish-Town.com, are not responsible for the privacy practices of such other
sites. We encourage our users to be aware when they leave our site and to read
the privacy statements of each and every web site that collects personally
identifiable information. This privacy statement applies solely to information
collected by this Web site.
Newsletter
If a user wishes to subscribe to our newsletter, we ask for contact information
such as name and email address.
Surveys & Contests
From time-to-time our site requests information from users via surveys or
contests. Participation in these surveys or contests is completely voluntary and
the user therefore has a choice whether or not to disclose this information.
Information requested may include contact information (such as name and shipping
address), and demographic information (such as zip code, age level). Contact
information will be used to notify the winners and award prizes. Survey
information will be used for purposes of monitoring or improving the use and
satisfaction of this site. All Surveys and Contests sponsored by Crawfish-Town.com
are overseen and regularly audited by Crawfish-Town.com's accounting firm
Tell-A-Friend
If a user elects to use our referral service for informing a friend about our
site, we ask them for the friend’s name and email address. Crawfish-Town.com
will automatically send the friend a one-time email inviting them to visit the
site. Crawfish-Town.com stores this information for the sole purpose of
sending this one-time email. The friend may contact Crawfish-Town.com at . to request the removal of this information from our
database.
Security
This website takes every precaution to protect our users’ information. When
users submit sensitive information via the website, your information is
protected both online and off-line.
When our registration/order form asks users to enter sensitive information (such
as credit card number and/or social security number), that information is
encrypted and is protected with the best encryption software in the industry -
SSL. While on a secure page, such as our order form, the lock icon on the bottom
of Web browsers such as Netscape Navigator and Microsoft Internet Explorer
becomes locked, as opposed to un-locked, or open, when you are just ‘surfing’.
While we use SSL encryption to protect sensitive information online, we also do
everything in our power to protect user-information off-line. All of our users’
information, not just the sensitive information mentioned above, is restricted
in our offices. Only employees who need the information to perform a specific
job (for example, our billing clerk or a customer service representative) are
granted access to personally identifiable information. Furthermore, ALL
employees are kept up-to-date on our security and privacy practices. Every
quarter, as well as any time new policies are added, our employees are notified
and/or reminded about the importance we place on privacy, and what they can do
to ensure our customers’ information is protected. Finally, the servers that we
store personally identifiable information on are kept in a secure environment,
behind a locked cage.
If you have any questions about the security at our website, you can send an
email to .
- All your sensitive private
information, including password, bank / credit card details
etc. is transmitted over the Internet via 128 bit SSL
encryption. No sensitive information will ever be sent via
email. This ensures that no data can be intercepted on the
way to and from our server.
- All your sensitive private
information, including password, bank / credit card details
etc. is stored under industrial strength Triple-DES
encryption. This ensures no body can hack in to
the database and use that information.
- Your password will not be revealed
even if you forgot and requested the login information be
sent via email. We will send you a temporary one instead.
Your bank / credit card details will not be revealed to even
yourself though you can update the information on your
account.
- Only the distributor(s) from whom you
buy the products will have access to your payment
information over an SSL protected connection to our server.
Every participating vendor is required to follow strict
commercial laws in handling the information.
- All relevant privacy laws are
strictly followed. In particular, none of your personal data
will ever be used outside the scope of the commercial
operation of our business.
- No promotion emails will ever be sent
to you unless you opted for it. You can opt out at any time by updating your account information.
Supplementation of Information
In order for this website to properly fulfill its obligation to our customers,
it is necessary for us to supplement the information we receive with information
from 3rd party sources.
For example, to determine if our customers qualify for one of our credit cards
or credit, we use their name and social security number to request a credit
report. Once we determine a user’s credit-worthiness, this document is
destroyed.
(or)
In order for this website to enhance its ability to tailor the site to an
individual’s preference, we combine information about the purchasing habits of
users with similar information from our partners, Company Y & Company Z, to
create a personalized user profile. When a user makes a purchase from either of
these two companies, the companies collect and share that purchase information
with us so we can tailor the site to our users’ preferences.
Special Offers
We send all new members a welcoming email to verify password and username.
Established members will occasionally receive information on products, services,
special deals, and a newsletter. Out of respect for the privacy of our users we
present the option to not receive these types of communications.
Site and Service Updates
We also send the user site and service announcement updates. Members are not
able to un-subscribe from service announcements, which contain important
information about the service. We communicate with the user to provide requested
services and in regards to issues relating to their account via email or phone.
Correction/Updating Personal Information:
If a user’s personally identifiable information changes (such as your zip code),
or if a user no longer desires our service, we will endeavor to provide a way to
correct, update or remove that user’s personal data provided to us. This can
usually be done at the member information page or by emailing our Customer
Support.
Choice/Opt-out
Our users are given the opportunity to ‘opt-out’ of having their information
used for purposes not directly related to our site at the point where we ask for
the information. For example, our order form has an ‘opt-out’ mechanism so users
who buy a product from us, but don’t want any marketing material, can keep their
email address off of our lists.
Users who no longer wish to receive our newsletter or promotional materials from
our partners may opt-out of receiving these communications by replying to
unsubscribe in the subject line in the email or email us at .
Users of our site are always notified when their information is being collected
by any outside parties. We do this so our users can make an informed choice as
to whether they should proceed with services that require an outside party, or
not.
Notification of Changes
If we decide to change our privacy policy, we will post those changes on our
Homepage so our users are always aware of what information we collect, how we
use it, and under circumstances, if any, we disclose it. If at any point we
decide to use personally identifiable information in a manner different from
that stated at the time it was collected, we will notify users by way of an
email. Users will have a choice as to whether or not we use their information in
this different manner. We will use information in accordance with the privacy
policy under which the information was collected.
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